Refund Policy

Oodle Mums – Refund Policy

Effective Date: 1 May 2025

Thank you for purchasing an Oodle Mums online course, product, or merchandise. Please read our refund policy carefully before making your purchase.

1. Digital Products and Courses

All Oodle Mums courses and digital products are delivered electronically via online access or downloadable materials. Due to the nature of digital content:

Once access to the course or digital product has been granted, all sales are final.
We do not offer refunds, exchanges, or credits after access has been provided.
This is because digital content cannot be “returned,” and we take measures to protect our intellectual property.

2. Merchandise and Physical Products

Our Oodle Mums merchandise and physical products are made to order through our printing partners. Please check sizing, colours, and product details carefully before placing your order.

Change of mind: We do not offer refunds or exchanges for change of mind, incorrect size, or accidental orders.
Defective or damaged items: If your item arrives faulty, misprinted, or damaged, please contact us within 7 days of receiving your order with photos of the issue. We will arrange a replacement or refund as appropriate.
Delivery issues: If your order does not arrive within the expected timeframe, please contact us so we can follow up with our supplier or delivery service.

All merchandise claims must include your order number, photos of the product, and a description of the issue.

3. Cancellation Before Access or Fulfilment

For digital products, if you cancel before access is granted (i.e., before you receive login details or downloadable materials), you may be eligible for a full refund.
For merchandise, orders can only be cancelled before production or fulfilment begins. Once printing or shipping has started, we are unable to cancel or refund your order.

Please contact us promptly at leanne@oodlemums.com.au if you wish to cancel.

4. Exceptions

We will consider refund requests in exceptional circumstances, such as:

Technical issues preventing access to digital materials despite our best efforts to assist.
Duplicate purchases made in error.
Faulty or damaged merchandise.

If you believe you qualify for an exception, please contact us within 7 days of purchase or delivery with your order details. We may require evidence of the issue.

5. Australian Consumer Law

Our refund policy is subject to your rights under Australian Consumer Law (ACL). Under the ACL, consumers are entitled to a refund or replacement if a product is faulty, not as described, or doesn’t perform as expected.

This means:

If a digital or physical product has a major problem, you are entitled to a refund.
For minor issues, we may repair, replace, or provide a partial refund.

If you believe your consumer rights have been breached, please contact us so we can resolve the issue promptly.

6. How to Request a Refund or Replacement

To request a refund, replacement, or cancellation, please email leanne@oodlemums.com.au with:

Your full name
Order number or transaction ID
Description of the issue (and photos if applicable)

We aim to respond to all requests within 5 business days.

Contact Information

If you have any questions about our refund policy, please email leanne@oodlemums.com.au